IT Support Specialist-Temporary Position

Finonex is a long-standing, stable trading-platform company, delivering advanced online trading technology to global partners for over a decade. We provide technology solutions that power the online trading experience worldwide.

With our cutting-edge approach, we believe in new methodologies and constantly push boundaries. Our open-door policy inspires a vibrant atmosphere of collaboration, where departments work together in a dynamic blend of community and creativity.

We offer an excellent work environment where you will be supported, challenged, and encouraged to grow professionally.

As a IT Support Specialist, you will join our IT team and work closely with experienced IT professionals. You will support day-to-day IT operations, assist with troubleshooting, and take part in infrastructure, networking, cloud, and security-related tasks. This role is ideal for someone with a strong service mindset, basic hands-on technical experience, and motivation to learn and develop in the IT field.

• Provide day-to-day IT support for employees, including hardware, software, network, and access-related issues.

 • Troubleshoot and resolve issues related to Windows workstations, Office 365, Outlook, Teams, printers, VPN, and basic networking.

 • Assist with user onboarding and offboarding, including account creation, permissions, groups, and equipment preparation.

 • Support and maintain Active Directory, Office 365, Exchange Online, and basic user access permissions.

 • Assist in maintaining endpoints, laptops, desktops, mobile devices, and peripheral equipment.

 • Help monitor and support IT systems, including servers, networking equipment, backup systems, and security tools.

 • Participate in IT projects under the guidance of senior team members.

 • Document technical procedures, troubleshooting steps, and internal knowledge-base articles.

 • Escalate complex issues to senior IT team members while following up until resolution.

 • Ensure IT activities are performed according to company security policies and best practices.

• 1–2 years of experience in IT support, Helpdesk, or junior system administration.

 • Basic hands-on experience with Windows environments and end-user troubleshooting.

 • Familiarity with Active Directory, Office 365, Exchange Online, and user permissions.

 • Basic understanding of networking concepts such as IP, DNS, DHCP, VPN, Wi-Fi, and firewalls.

 • Experience with hardware troubleshooting, laptop/desktop setup, printers, and peripheral devices.

 • Service-oriented mindset with strong communication and problem-solving skills.

 • Ability to learn quickly, work in a team, and follow technical procedures.

 • Good troubleshooting skills with an organized and responsible approach.

 • Fluent in Hebrew and English, both written and verbal.

• Familiarity with Intune, Azure AD / Entra ID, or endpoint management tools.

 • Basic knowledge of virtualization platforms such as VMware or Hyper-V.

 • Basic experience with FortiGate firewalls, EDR systems, or security tools.

 • Basic scripting knowledge, especially PowerShell.

 • Experience with ticketing systems such as Jira Service Management, Atera, ServiceNow, or similar.

 • Relevant IT courses or certifications such as Microsoft, CompTIA, Cisco, or similar.